Organiser Terms

Last Updated: 29/10/2025

Ticketshack Organiser Terms & Conditions

These TicketShack Organiser Terms and Conditions (“Organiser Terms”) set out the terms and conditions governing your use of the TicketShack platform and any related services provided to event organisers (“Services”). These Organiser Terms are incorporated by reference into the TicketShack Terms of Service (“Terms of Service”).

Nothing in these Organiser Terms modifies or replaces any other term of the Terms of Service, Privacy Policy, or any other applicable TicketShack policy. These Organiser Terms supplement (and do not supersede) those documents.

By accessing or using TicketShack to create, promote, or manage an event, or by receiving payouts for ticket sales, you agree to be bound by these Organiser Terms, the Terms of Service, and the Privacy Policy.

TicketShack Limited (“TicketShack”, “we”, “us”, or “our”) is a company registered in England and Wales. References to “you” or “your” refer to the individual or organisation that creates and manages events on TicketShack.

TicketShack may amend these Organiser Terms from time to time. Any changes will take effect upon posting on our website, and your continued use of our Services constitutes your acceptance of those changes.

Capitalised terms not defined in these Organiser Terms have the meaning given in the Terms of Service or Privacy Policy. If there is any inconsistency between these Organiser Terms and the Terms of Service, these Organiser Terms will govern to the extent of the conflict.

These Organiser Terms are governed by the laws of England and Wales, and disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

1. Organiser Marketing Tools

TicketShack provides certain tools and features designed to help organisers promote their events and communicate with attendees (collectively, the “Marketing Tools”). These may include, for example, tools that allow organisers to:

  • send event-related marketing emails or notifications to registered attendees;

  • share event links or listings on social media platforms; and

  • display events on the TicketShack website or through embedded widgets on the organiser’s own website.

For clarity, the Marketing Tools form part of the Services defined in the TicketShack Terms of Service. When these Organiser Terms refer to Organiser Services, this includes ticketing, marketing, promotional, and related operational features provided by TicketShack.

All use of the Marketing Tools must comply with:

  • applicable data protection and anti-spam laws (including the UK GDPR and the Privacy and Electronic Communications Regulations);

  • TicketShack’s Privacy Policy; and

  • any other guidelines or restrictions we may provide.

Organisers are responsible for ensuring they have the necessary consent from recipients before sending marketing communications through TicketShack. TicketShack accepts no liability for messages sent by organisers in breach of applicable law.

2. Accounts

To create and manage events, you must hold an active TicketShack organiser account (“Account”). You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your Account. If you believe your Account has been accessed without authorisation, you must notify us immediately.

From time to time, TicketShack may allow you to connect your Account with third-party services (for example, social media platforms or analytics tools) to help promote or manage your events (“Third-Party Integrations”). Where you choose to connect a third-party service, you authorise TicketShack to access and use information from that service as permitted by your settings with that provider.

You are solely responsible for ensuring that your use of any Third-Party Integration complies with the terms and privacy policies of the relevant provider. TicketShack has no control over, and assumes no responsibility for, the acts or omissions of any third-party platform.

For details on how TicketShack collects, stores, and processes personal data – including data obtained through Third-Party Integrations—please see our Privacy Policy.

3. Attendee Data

3.1 Definition

In these Organiser Terms, “Attendee Data” means any information relating to an individual who registers for, purchases a ticket to, or engages with an event through TicketShack (an “Attendee”). This includes personal data such as a person’s name, email address, contact information, and any other details collected in connection with an event.

3.2 Access and Use of Attendee Data

As an organiser, you may access certain Attendee Data through your TicketShack dashboard for the sole purpose of managing your event, fulfilling ticket purchases, and communicating with attendees about that event.

You must not use Attendee Data obtained through TicketShack for any other purpose (for example, unrelated marketing, selling the data, or sharing it with third parties) unless:

  • the attendee has given explicit consent; and

  • such use complies with all applicable data protection and privacy laws, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

TicketShack acts as a data processor for the Attendee Data you collect through our platform. You are the data controller responsible for how that data is used beyond the operation of our Services.

3.3 Consents and Legal Compliance

You are solely responsible for ensuring that you have obtained all necessary consents from attendees before collecting or using their data through TicketShack, including when sending marketing communications. You must not upload or otherwise provide TicketShack with any personal data unless you have a lawful basis to do so.

You also agree to comply with any data subject requests (such as access, deletion, or correction) that relate to your event or communications, and to promptly notify TicketShack if you receive such a request that concerns data processed through our platform.

3.4 Communication with Attendees

TicketShack may provide tools that allow you to message or email attendees directly in relation to your events. These tools are intended solely for legitimate event-related communication. You must not use them to send spam, unrelated marketing, or any content that breaches our Acceptable Use Policy.

TicketShack is not responsible for any direct communications, interactions, or transactions between you and attendees that occur outside the TicketShack platform (for example, through personal email, phone, or social media).

4. Platform Insights and Analytical Data

4.1 Definition

For the purposes of these Organiser Terms, “Analytical Data” means aggregated, anonymised, or statistical data created or derived by TicketShack in connection with the operation and use of our platform. Analytical Data may include, for example:

  • overall ticket sales trends;

  • event category performance;

  • demographic summaries of attendees (where anonymised); and

  • reports or metrics that show general usage patterns across events or organisers.

Analytical Data does not include any personal data that identifies, or could reasonably identify, an individual attendee.

4.2 Ownership and Use

All rights, title, and interest (including any intellectual property rights) in and to the Analytical Data belong exclusively to TicketShack Limited. We may use Analytical Data for any lawful business purpose, including:

  • improving and optimising the TicketShack platform and its features;

  • developing new tools and services;

  • producing industry or performance insights; and

  • supporting internal analytics, research, and reporting.

You do not acquire any ownership or access rights to Analytical Data, except as may be necessary to view event-specific insights made available to you through your TicketShack organiser dashboard.

5. Messaging Tools

5.1 Overview

TicketShack may provide features that allow organisers to send messages to attendees or subscribers (the “Messaging Tools”). These tools may include email notifications, event updates, or marketing messages relating to your events.

All messages sent using the Messaging Tools must relate directly to your events or activities on TicketShack. Any use for unrelated or third-party promotions is strictly prohibited unless explicitly approved in writing by TicketShack.

5.2 Creating and Sending Messages

When creating a message or campaign through TicketShack, you are responsible for ensuring that:

  • the content of the message is accurate, lawful, and not misleading;

  • recipients have given valid consent to receive that type of communication; and

  • all unsubscribe or opt-out options provided by TicketShack remain visible and functional.

Once a message has been sent or scheduled, it may not be possible to modify or recall it. TicketShack does not guarantee delivery of any message and is not responsible for any filtering, blocking, or non-delivery by recipient systems.

5.3 Legal and Compliance Requirements

By using the Messaging Tools, you agree to:

  • comply with all applicable data-protection and electronic-marketing laws, including the UK GDPR, Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR);

  • only send communications to individuals who have explicitly opted in or have a clear legitimate interest in receiving your message;

  • immediately honour any unsubscribe or preference-change requests from recipients; and

  • not use false sender details, misleading subject lines, or deceptive message content.

You are responsible for ensuring that your contact lists have been collected lawfully and that you have the necessary rights and consents to use them.

5.4 Use of Attendee Data for Messaging

You may only contact attendees who have registered for or interacted with your events, and only in accordance with applicable law and your published privacy policy. You must not import or upload contact lists obtained from third-party sources without verifying lawful consent.

5.5 Delivery Performance and Platform Integrity

TicketShack monitors usage of the Messaging Tools to maintain platform quality and compliance. We may limit, suspend, or terminate your access to these tools if:

  • your messages result in excessive bounce rates, spam complaints, or unsubscribe rates;

  • you use the tools for unauthorised or unlawful purposes; or

  • your activity negatively impacts TicketShack’s systems, reputation, or email deliverability.

6. Social Advertising Tools

TicketShack may, now or in the future, offer tools that enable organisers to promote their events through third-party social media or advertising platforms (the “Social Advertising Tools”). These tools may allow you to create, manage, or submit advertisements containing your event content (“Social Ads”) to external platforms such as Facebook, Instagram, X (Twitter), LinkedIn, or others (each a “Social Network”).

For clarity, the Social Advertising Tools do not include advertising placements on the TicketShack website or mobile applications, which may be offered separately.

6.2 Creating and Managing Social Ads

If and when available, you may be required to enter relevant information—such as event details, target audience criteria, or budget settings—to generate and submit a Social Ad.

You will remain responsible for the content, accuracy, and compliance of all Social Ads submitted through TicketShack. Once submitted, certain campaign details may not be editable, although you will typically be able to pause or delete a Social Ad via the tools provided.

TicketShack does not guarantee that any Social Ad will be accepted or displayed by a Social Network. Approval and publication of Social Ads are determined entirely by the applicable third-party platform. TicketShack does not review or moderate your ad content and accepts no responsibility for decisions made by Social Networks regarding ad approval or performance.

6.3 Compliance and Responsibility

By using any Social Advertising Tools, you agree to:

  • comply with all applicable laws, advertising standards, and platform policies;

  • ensure that you have the necessary rights, permissions, and licences for any images, video, or text you include in your Social Ads; and

  • bear sole responsibility for any costs, disputes, or penalties arising from your use of third-party advertising services.

TicketShack is not responsible for the conduct, pricing, or performance of any Social Network and provides no guarantee of results or ad delivery.

7. Third-Party Platforms and Content

7.1 Compliance with Third-Party Terms

When using TicketShack features that interact with third-party platforms or services (for example, social media integrations or embedded event listings), you must comply with:

  • these Organiser Terms;

  • all applicable laws and regulations; and

  • the terms, policies, and community guidelines of any relevant third-party platform.

If TicketShack reasonably believes that any of your social posts, ads, or messages violate applicable terms, laws, or platform policies, we may request that you amend, remove, or disable them. TicketShack also reserves the right to restrict or suspend your access to related features at any time.

7.2 Platform Issues and Responsibilities

TicketShack is not responsible for any technical errors, service interruptions, or other issues that occur on third-party platforms (including social networks). You are solely responsible for resolving any disputes, errors, or technical issues that arise through your use of those platforms.

TicketShack has no obligation to provide technical support or troubleshooting related to third-party platforms.

7.3 Posting on Third-Party Pages

You must not promote or list your TicketShack events on any third-party page, group, or account that you do not manage or have explicit permission to use. This includes, but is not limited to, social media business pages, event groups, or marketplace listings.

You are responsible for ensuring that any pages or profiles used to promote your events are under your control and comply with the applicable platform’s terms of use.

7.4 Third-Party Content and Tools

You may choose to use third-party content, tools, or integrations in connection with your event marketing (for example, text generated by AI tools such as ChatGPT, or images from external design platforms) (“Third-Party Content”).

TicketShack does not control, verify, or endorse any Third-Party Content and accepts no responsibility for any material that may be inaccurate, misleading, or inappropriate. You are solely responsible for:

  • reviewing and editing all Third-Party Content before publishing;

  • ensuring that you have the right to use such content; and

  • complying with the applicable terms of use of any third-party service or platform where that content is generated or published.

8. Ticketshack Ads

 8.1 Overview

TicketShack may, now or in the future, offer organisers the ability to promote their events across the TicketShack website, mobile applications, newsletters, or other digital channels operated by TicketShack (the “TicketShack Ads Service”). These placements (“Featured Listings” or “Sponsored Content”) are intended to increase the visibility of selected events within TicketShack’s ecosystem (collectively, the “Content Channels”).

The TicketShack Ads Service forms part of the broader Marketing Tools defined in these Organiser Terms.

8.2 Partnerships

TicketShack may work with third-party advertising vendors, venues, event partners, or marketing agencies (each a “Fulfilment Partner”) to deliver or distribute Featured Listings. TicketShack may modify, suspend, or withdraw these partnerships at any time.

8.3 Early-Access / Beta Services

Any advertising features made available to you prior to full commercial release will be considered beta or early-access features. Such features may be experimental, may contain defects or limited functionality, and may be withdrawn at any time without notice. TicketShack does not guarantee performance, availability, or continued access to any beta advertising tools.

8.4 Ad Content Standards

All Featured Listings must comply with:

  • these Organiser Terms;

  • all applicable laws, regulations, and advertising standards (including the UK Code of Non-broadcast Advertising, Sales Promotion and Direct Marketing – CAP Code); and

  • any Ad Content Guidelines published by TicketShack from time to time.

TicketShack reserves the right to reject, suspend, or remove any Featured Listing that, in our reasonable opinion, violates these standards or could harm TicketShack’s reputation or the integrity of our platform.

8.5 Campaign Requests and Payment

To request paid promotion through TicketShack Ads, you may be required to complete a campaign form (an “Ad Request”) and provide valid payment details. Acceptance of an Ad Request is at TicketShack’s sole discretion.

All advertising fees (“Ad Fees”) will be calculated based on the pricing model specified by TicketShack (for example, fixed placement fee or performance-based metrics such as impressions or clicks). Ad Fees are payable in advance or in arrears, as communicated to you in writing. TicketShack may suspend or cancel any campaign if payment is not received when due.

8.6 Featured Listing Content

You are responsible for providing all materials necessary to create and publish your Featured Listing (“Advertiser Content”), including any images, text, and event information.

You represent and warrant that:

  • you own or have obtained all necessary rights and permissions to use and submit the Advertiser Content;

  • the Advertiser Content complies with applicable law and advertising standards;

  • the event promoted is genuine and accurately represented; and

  • you will promptly notify TicketShack if the event promoted is cancelled or substantially changed.

TicketShack retains full discretion over where and how Featured Listings appear within its Content Channels. Featured Listings may appear near other promoted or similar events, and no exclusivity is guaranteed.

8.7 Ownership and Licences

As between you and TicketShack:

  • you retain ownership of your Advertiser Content and all related intellectual-property rights; and

  • TicketShack retains ownership of all Content Channels, advertising placements, and materials it creates.

By submitting Advertiser Content, you grant TicketShack a royalty-free, worldwide, non-exclusive licence to use, reproduce, modify, distribute, display, and publish that content as reasonably required to deliver and promote the TicketShack Ads Service.

9. Packages and Payments

9.1 Overview

TicketShack provides event-management and ticketing services to organisers in exchange for platform fees (the “TicketShack Fees”). Certain optional services—such as featured listings, premium organiser tools, or integrated websites—may also carry additional charges (“Additional Services”).

TicketShack may update its pricing or fee structure from time to time. Any changes will apply only to new transactions made after the change takes effect, and we will post the current pricing on our website.

9.2 Ticket Sales and Platform Fees

When an attendee purchases a ticket through TicketShack, the following applies:

  • TicketShack Fee: 5.9% of the ticket price plus £0.50 per ticket, deducted automatically from the total amount paid by the attendee.

  • Payment Processing Fee: Stripe’s standard processing fee applies. Instant payouts (if enabled) incur an additional 1% Stripe fee.

  • Payouts: Ticket proceeds (minus applicable fees) are transferred to the organiser’s bank account or connected Stripe account once a payout is initiated.

  • Refunds, disputes, and chargebacks: If a payment dispute occurs and Stripe charges TicketShack a dispute fee, TicketShack reserves the right to deduct that fee from the organiser’s payout, future earnings or an invoice can be sent to the organiser.

You agree that all TicketShack Fees are non-refundable, except where required by law or explicitly agreed in writing.

9.3 Optional Subscriptions and Plans

From time to time, TicketShack may offer premium or subscription-based organiser services (the “Subscription Plans”), such as:

  • premium event-promotion tools;

  • branded website integrations; or

  • reduced platform fees for high-volume organisers.

If you subscribe to such a plan:

  • fees will be charged in advance on a monthly or annual basis, as specified at checkout;

  • your subscription will automatically renew unless cancelled before the renewal date; and

  • you may cancel at any time via your organiser account, but no refunds will be issued for the current billing period unless required by law.

We may also offer usage-based or per-event pricing (“Flex Plans”) for specific services. Details of such plans will be provided at the point of purchase.

9.4 Free Trials

If TicketShack offers a free trial for a Subscription Plan, the duration and terms will be clearly stated at sign-up. Unless cancelled before the trial ends, the paid plan will begin automatically, and your selected payment method will be charged at the standard rate.

Free trials are available only once per organiser per service and may be withdrawn or modified at any time.

9.5 Payment Information

When purchasing paid organiser services, you must provide accurate and up-to-date payment information (“Payment Information”), such as a valid debit/credit card or Stripe account details.

By submitting Payment Information, you:

  • confirm you are authorised to use the selected payment method;

  • authorise TicketShack (and its payment processors) to charge that method for the applicable fees; and

  • agree to update your Payment Information promptly if it changes.

All payments are processed securely through third-party providers such as Stripe. TicketShack does not store full card details on its servers.

9.6 Invoices and Timing

Invoices for Subscription Plans or Additional Services are due immediately upon issue unless otherwise stated.

For event ticket sales, applicable TicketShack Fees and Stripe fees are automatically deducted before payout.

Failure to pay any outstanding invoice may result in suspension or termination of your organiser account.

9.7 Refunds and Legal Rights

TicketShack Fees and payments for Subscription Plans or Additional Services are non-refundable, except where required by UK consumer-protection law.

If you are a UK or EU consumer purchasing a Subscription Plan, you may be entitled to cancel within 14 days of purchase (the “cooling-off period”). This right does not apply once the Subscription Services have been fully provided during that period.

If a refund is issued, TicketShack may require that you unpublish any related events and refund attendees before the refund is processed.

9.8 Failure to Pay

TicketShack may restrict, suspend, or terminate your access to organiser services if:

  • your payment method is declined;

  • an invoice remains unpaid; or

  • you repeatedly breach our payment terms.

We may also offset unpaid fees against future payouts due to you.

10. Promotions and Promotional Campaigns

 10.1 Organiser Responsibility

If you choose to run any promotion, giveaway, competition, prize draw, contest, or marketing campaign (collectively, a “Promotion”) using TicketShack or its communication tools, you are solely responsible for the planning, operation, and compliance of that Promotion.

You agree that you will:

  • create and make available clear Official Rules that set out how participants can enter, how winners are chosen, and what prizes are offered;

  • conduct your Promotion in a fair and transparent manner; and

  • comply with all applicable laws and regulations, including those relating to:

    • consumer protection and advertising;

    • data protection (including the UK GDPR and Data Protection Act 2018); and

    • promotional competitions and prize draws under the UK Code of Non-broadcast Advertising, Sales Promotion and Direct Marketing (CAP Code).

TicketShack has no involvement in, or liability for, any Promotion you create or run. You must ensure your Promotion does not suggest that it is endorsed, sponsored, or administered by TicketShack.

10.2 Suggested Templates or Guidance

If TicketShack provides any example templates, sample “Official Rules,” or other promotional guidance, they are supplied for illustrative purposes only and without any warranty as to legal compliance.

You use such materials entirely at your own risk. It remains your responsibility to ensure that your Promotion and its Official Rules are reviewed by a qualified legal professional and comply with all relevant laws and regulations.

TicketShack will not be responsible for any losses, claims, or liabilities arising from your Promotion or the use of any suggested materials.

11. Warranty Disclaimers

 11.1 General Disclaimer

The TicketShack organiser services and all related features are provided “as is” and “as available”, without any guarantees, conditions, or warranties of any kind.

To the fullest extent permitted by law, TicketShack Ltd expressly disclaims all warranties, whether express or implied, including (but not limited to):

  • merchantability or satisfactory quality;

  • fitness for a particular purpose;

  • quiet enjoyment;

  • non-infringement; and

  • any warranties arising from course of dealing, usage, or trade practice.

TicketShack does not warrant that:

  • the organiser services will meet your specific requirements;

  • the platform will operate uninterrupted, error-free, or securely at all times;

  • any marketing, promotional, or visibility tools will generate sales, leads, or attendance; or

  • the information, analytics, or insights provided will be complete, accurate, or up to date.

You acknowledge that TicketShack relies on third-party providers (including payment processors, hosting providers, and analytics tools) to deliver parts of the service, and TicketShack is not responsible for the acts, omissions, or failures of those third parties.

11.2 Advertising and Promotional Services

Unless otherwise stated in writing, TicketShack does not guarantee any minimum level of visibility, impressions, clicks, sales, or other performance results for any advertising or promotional services (including TicketShack Ads or featured listings).

All promotional placements are subject to availability, and results will vary depending on event type, location, timing, and audience behaviour.

11.3 Legal Limitations

Nothing in these Organiser Terms shall limit or exclude any liability that cannot be excluded under UK law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

If any exclusion or limitation in these terms is found to be unlawful in your jurisdiction, that provision shall apply only to the extent permitted by law, and TicketShack’s total aggregate liability in any case shall be limited to the amount of TicketShack Fees actually paid by you in the six (6) months preceding the claim.

12. Termination

 12.1 Termination by Either Party

Either you or TicketShack may terminate these Organiser Terms and your organiser account at any time by providing written notice or by closing your account through the organiser dashboard.

Termination of your organiser account will automatically end your access to organiser-specific tools and features, including event creation, ticket management, and payout functionality.

12.2 Effect of Termination

Upon termination or expiry of these Organiser Terms:

  • all outstanding amounts owed to TicketShack (including unpaid fees, chargebacks, or dispute fees) will become immediately due and payable;

  • any pending payouts to you may be delayed or withheld to cover fees, refunds, or disputes; and

  • TicketShack’s obligation to perform any services (including event listings, promotions, or messaging) will immediately cease.

If you terminate your organiser account, you remain responsible for all TicketShack Fees related to events created or services used prior to termination.

12.3 Termination by TicketShack

TicketShack may suspend, limit, or terminate your access to the organiser services (in whole or in part) at any time, with or without notice, if:

  • you breach these Organiser Terms, the TicketShack Terms of Service, or any other applicable policy;

  • we reasonably believe your activity may cause harm, legal liability, or reputational damage to TicketShack or others;

  • you fail to pay amounts owed when due;

  • we are required to do so by law, regulatory order, or payment provider (e.g., Stripe); or

  • we discontinue the organiser services or part of them.

TicketShack may also remove or unpublish your events or suspend payouts if it reasonably suspects fraud, misuse, or policy violations.

12.4 Survival

Any provisions of these Organiser Terms that by their nature should survive termination (including payment obligations, disclaimers, and limitation of liability) will continue in full force after termination.

13. Indemnification

In addition to any indemnification obligations set out in the TicketShack Terms of Service, you agree to indemnify, defend, and hold harmless TicketShack Ltd, its directors, employees, contractors, affiliates, and service providers (collectively, the “TicketShack Parties”) from and against any and all losses, liabilities, claims, damages, costs, and expenses (including reasonable legal and professional fees) arising out of or in connection with:

  • your breach of these Organiser Terms, the Terms of Service, or any applicable law or regulation;

  • your use or misuse of the organiser services, including unlawful or unauthorised messaging or marketing activities (such as spam or unsolicited communications);

  • any content, materials, or information you upload, publish, or distribute through TicketShack (including event listings, images, descriptions, or promotional materials);

  • any event, product, service, or promotion that you organise, market, or sell using TicketShack, including any injury, damage, loss, misrepresentation, or failure to deliver as described;

  • your use of third-party content, tools, or integrations in connection with TicketShack;

  • your handling or misuse of attendee data or personal information obtained through TicketShack; and

  • any dispute between you and an attendee, partner, or third party arising from your use of the organiser services.

You agree to cooperate fully with TicketShack in the defence of any claim and not to settle any matter without TicketShack’s prior written consent. TicketShack reserves the right to assume exclusive control of the defence and settlement of any claim for which you are required to indemnify us.

14. Limitation of Liability

To the fullest extent permitted by law:

 

14.1 Maximum Liability

 

The total aggregate liability of TicketShack Ltd and its directors, employees, contractors, and affiliates (collectively, the “TicketShack Parties”) arising out of or in connection with these Organiser Terms, the organiser services, or your use of the TicketShack platform (whether in contract, tort, negligence, breach of statutory duty, or otherwise) shall not exceed the total TicketShack Fees paid by you in the six (6) months immediately preceding the event giving rise to the claim.

 

14.2 Excluded Losses

 

TicketShack shall not be liable for any:

 

  • loss of profits, revenue, business, goodwill, anticipated savings, or data;

  • loss or corruption of data or content;

  • interruption of business or downtime;

  • indirect, consequential, or special loss or damage; or

  • costs of obtaining substitute services.

 

These exclusions apply even if TicketShack has been advised of the possibility of such losses.

 

14.3 Application

 

The limitations and exclusions set out in this section apply to all causes of action and under all legal theories, whether arising in contract, tort (including negligence), strict liability, or otherwise.

Nothing in these Organiser Terms excludes or limits liability that cannot be excluded under UK law, including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

15. Non-Exclusive Remedies

 15.1 Interest on Overdue Amounts

Any overdue amounts owed to TicketShack Ltd under these Organiser Terms will accrue interest from the due date until payment is received in full at the rate of:

  • 1% per month, compounded monthly; or

  • the maximum rate permitted by applicable law,

    whichever is lower.

TicketShack also reserves the right to charge interest and recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.

15.2 Set-Off and Invoicing

If you owe TicketShack or any of its affiliates any amounts under these Organiser Terms (including unpaid fees, chargebacks, or dispute fees), TicketShack may, to the extent permitted by law:

  • withhold or set off such amounts against any payouts or other sums otherwise due to you; and/or

  • issue an invoice for the outstanding balance, which will be payable immediately upon receipt unless stated otherwise.

15.3 Non-Exclusive Rights

The rights and remedies provided in these Organiser Terms are cumulative and non-exclusive. This means TicketShack may exercise any and all rights or remedies available under these Terms, the TicketShack Terms of Service, or applicable law, separately or together.

Any delay or failure by TicketShack to enforce a right or remedy shall not constitute a waiver of that right or remedy.

15.4 Collections and Recovery Costs

If any overdue amount remains unpaid 30 days after the invoice date, TicketShack may pursue collection of the debt without further notice.

You agree to reimburse TicketShack on demand for all reasonable costs incurred in recovering overdue amounts, including debt-collection agency fees, legal costs, and court filing fees. TicketShack may pursue recovery through legal proceedings, and such actions will not be subject to any dispute-resolution process that limits its right to seek judicial recovery of outstanding sums.

16. General Terms

 

16.1 Authority

 

You represent and warrant, on behalf of yourself and (if applicable) the organisation you represent, that:

 

  • your organisation is properly established and in good standing under applicable law;

  • you have full authority to enter into and perform under these Organiser Terms;

  • doing so does not breach any other contract, law, or obligation that applies to you; and

  • you have the legal power to bind the organisation you represent to these Organiser Terms.

 

 

16.2 Entire Agreement

 

These Organiser Terms, together with the TicketShack Terms of Service, Privacy Policy, and any written agreement signed by an authorised representative of TicketShack Ltd, constitute the entire agreement between you and TicketShack regarding your use of the organiser services. They replace any previous discussions, understandings, or agreements about the same subject matter.

 

16.3 Force Majeure

 

TicketShack will not be liable for any failure or delay in performing its obligations caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, acts of war or terrorism, civil unrest, internet or utility outages, pandemics, or other events outside its control.

 

16.4 Assignment and Transfer

 

You may not assign, transfer, or delegate any of your rights or obligations under these Organiser Terms without TicketShack’s prior written consent. Any attempted assignment without consent will be void.

TicketShack may assign or transfer its rights or obligations under these Organiser Terms to another entity (for example, in the event of a merger or corporate restructure) without your consent, provided that doing so does not materially reduce your rights.

 

16.5 Relationship of the Parties

 

Nothing in these Organiser Terms creates any partnership, joint venture, employment, or agency relationship between you and TicketShack. You act solely as an independent organiser using our platform.

 

16.6 Interpretation

 

Headings and section titles are for convenience only and do not affect interpretation.

When we use words such as “may,” “permit,” or “authorise,” TicketShack has sole discretion to decide whether or not to take that action.

“Including” means “including, without limitation.”

When these Terms state that you “will” or “must” do something, it creates a binding obligation on you to do so.

 

16.7 Language

 

These Organiser Terms are written in English. If translated into another language for convenience, the English version will prevail in the event of any inconsistency.

 

16.8 Governing Law and Jurisdiction

 

These Organiser Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales.

Both parties agree to the exclusive jurisdiction of the courts of England and Wales.

 

16.9 Miscellaneous

 

If any provision of these Organiser Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Our failure to enforce any right or provision will not constitute a waiver of that right or provision.

Any notices under these Terms must be given in writing and sent by email or other electronic means to the contact details provided by each party.